Returns & Exchanges

At The Plug Drink, we want you to be fully satisfied with your recovery journey; however, due to the perishable nature of our products, we generally do not accept returns on opened consumables. If your order arrived damaged or incorrect, please reach out to us within 14 days of delivery for a replacement or store credit.

Return Process

• 1.
  Review Eligibility

  Ensure your request is made within 14 days of receipt and that the items are in their original, unopened packaging unless the product arrived damaged.

• 2.
  Contact Support

  Email our customer experience team at [email protected] with your order number and a brief explanation of the issue.

• 3.
  Provide Documentation

  For items damaged during transit, please attach high-quality photos of the damaged bottles and the shipping box to expedite your claim.

• 4.
  Receive Resolution

  Once your request is approved, we will process a replacement shipment or issue a refund to your original payment method within 5-7 business days.